Terms & FAQ

Return Policy

Please email us at info@charlottewelch.co with your receipt and we will approve the return. Returns usually take 5-7 days to process once the package arrives back at our warehouse.

All returns must be processed within 7 days of receiving the order.

Order # must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which will be refunded with store credit). Please note store-specific merchandise are final sale.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at info@charlottewelch.co and we’ll be sure to get you the product you ordered!

How do gift returns or exchanges work?

If you were gifted Hautebox but it isn't
what you had in mind, you can return your items for store credit.

Please reach out to info@charlottewelch.co

Estimated Shipping Time

United States: Standard: 5-7 business days, rush shipping available upon request. Please email info@charlottewelch.co for overnight options. Hautebox ships to all 50 states, Canada and Europe. 

adult signature required

Charlotte Welch | 1567 Jackson St. San Francisco, CA 94109 | info@charlottewelch.co | 707.291.6810